Return Policy

Returns/Exchanges/Refunds

Due to the nature of our items to ensure both the customer and our safety we do not accept returns or exchanges. No refunds or order cancellations will be issued.

All purchases are FINAL SALE.

 

Lost/Stolen Packages

We are not responsible for shipping errors, lost or stolen packages. Please contact the shipping company to file a claim to resolve the issue. The shipping and tracking information we provide you via e-mail is the same information that we have on our end. If you need to verify the address or tracking number we are happy to provide you any information you need regarding your claim.

USPS Priority packages are insured up to $100.

 

Broken/Damaged Items

We take great care to package our products so that they can endure their trip safely to you. Unfortunately sometimes mishaps still happen during shipping. All purchases are final sale. We do not replace items broken or damaged during transit. Please contact the shipping company to file a claim to resolve the issue using the tracking and shipping information you were provided via e-mail.

 

Defective Items

Defective refers to issues such as faulty mechanism i.e. product not opening or closing or any issue that would have occurred on our end NOT items damaged during shipping. Please notify us via e-mail ASAP if you receive a defective item. These issues will be handled on a case by case basis.

If you have any other issue with your package on our end such as receiving the wrong color or item please notify us via e-mail info@brownleafcosmetics.com as soon as possible so that we can resolve the issue.