Shipping & Return Policy

I ordered the wrong thing, can you change it?

 

If you notify us of the mistake before your order has been processed and the item(s) is still in stock we can update your order. Please keep in mind this may increase the processing time for your order. 

If upon receiving your order you realize you order the wrong item(s) unfortunately we will not be able to offer a refund, exchange or replacement. Please be sure to double check the items in your cart are correct before agreeing to the payment confirmation. 


When will I receive my order? 

All orders are processed within 3-5 business days. If we get behind or delayed, being a small company on a growth stage it does happen, we will notify you via email and our social media accounts. Business days do not include weekends, holidays or non working hours.

For example if you order Friday at 10pm the following Monday at 5pm would be considered ONE Business day since you've placed your order. 

Items that are higher in demand or pre-order may have a longer processing time than our standard 3-5 business days. Items with longer processing time will have the lead times listed on the product page. 


When will my product ship? 

As soon as your order has been completed you will receive an order confirmation with your order number. Once your order has been processed you will receive an email shipping confirmation with your tracking number. Your order will ship within 48 hours of receiving your shipping confirmation. Orders are dropped off to the shipping carrier Monday, Wednesday, Friday and Saturday. There is no need to contact us after to receive a tracking number unless the processing time has exceeded for your order and you have not received a shipping confirmation. Please check your spam, junk or promotions folder if the email is not showing in your inbox. 

 

Returns/Exchanges/Refunds

Due to the nature of our items to ensure both the customer and our safety we do not accept returns or exchanges. No refunds or order cancellations will be issued.

All purchases are FINAL SALE.

 

Lost/Stolen Packages

We are not responsible for shipping errors, lost or stolen packages. Please contact the shipping company to file a claim to resolve the issue. The shipping and tracking information we provide you via e-mail is the same information that we have on our end. If you need to verify the address or tracking number we are happy to provide you any information you need regarding your claim.

USPS Priority packages are insured up to $100.

 

Broken/Damaged Items

We take great care to package our products so that they can endure their trip safely to you. Unfortunately sometimes mishaps still happen during shipping. All purchases are final sale. We do not replace items broken or damaged during transit. Please contact the shipping company to file a claim to resolve the issue using the tracking and shipping information you were provided via e-mail.

 

Defective Items

Defective refers to issues such as faulty mechanism i.e. product not opening or closing or any issue that would have occurred on our end NOT items damaged during shipping. Please notify us via e-mail ASAP if you receive a defective item. These issues will be handled on a case by case basis.

If you have any other issue with your package on our end such as receiving the wrong color or item please notify us via e-mail info@brownleafcosmetics.com as soon as possible so that we can resolve the issue.

If the item(s) is no longer in stock we can offer you a comparable item of the same or lesser value or a store credit.